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Sumo Sushi & Bento Scales Support Efficiency with ZIWO

At Sumo Sushi & Bento, delivering memorable dining experiences is essential. To support this mission, their team partnered with ZIWO to improve customer communication and operational efficiency. With ZIWO’s cloud contact center, Sumo Sushi & Bento centralized their contact management, gaining clearer visibility into customer interactions and optimizing team coordination. The intuitive interface, real-time dashboards, and seamless call features help them stay responsive and maintain high service standards.

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Sumo Sushi & Bento Testimonial

  • They previously dealt with separate VoIP dialers, dashboards, and hard phones, which presented several challenges for their call center operations.
  • After using ZIWO, agent productivity saw a significant increase, rising from 30% to 40%.
  • They achieved a substantial reduction in call center costs, with savings of 25%.
  • Customer satisfaction scores (CSAT) also improved by 20%.
  • The team benefited from a seamless integration, leading to more productive agents and ultimately, happier clients.
Features

ZIWO Features used by Sumo Sushi & Bento

Real-time Management

Call Routing

Call Whispering

Live Dashboard

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