Our Customers
Policy Bazaar’s Enhanced Efficiency
Policy Bazaar, an insurance service company significantly improved their call management and customer service efficiency by integrating ZIWO’s advanced solutions. This transformation led to better team performance tracking and enhanced customer interactions.
Policy Bazaar Testimonial
- Improved call handling and quality assurance.
- Enhanced tracking of agent performance and KPIs.
- Utilized call recordings for effective training and monitoring.
- Streamlined customer service operations with CRM integration.
- Increased overall productivity and customer satisfaction.
Features
ZIWO Features used by Policy Bazaar
Roaming Agent
Call Tracking
Competency-based Routing
HD Inbound & Outbound Calling
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