Our Customers
IBT Streamlines its Operations with ZIWO
IBT, a leading Middle East BPO, grew from 2 people in 2009 to over 200 across multiple countries. Partnering with ZIWO since 2015, they improved CSAT scores by 90%, boosted revenue by 10%, and enhanced productivity with ZIWO’s cloud-based solution and Z-Dialer. Exceptional support was key to their success.
IBT Testimonial
- Partnered with ZIWO in 2015 to improve operations.
- CSAT scores improved by 90% and revenue boosted by 10%.
- Increased productivity with ZIWO’s cloud-based solution and Z-Dialer.
- Exceptional support was crucial to their success.
Features
ZIWO Features used by IBT
HD Inbound & Outbound Calling
Hybrid call center
Discreet Listening
Z-Dial or Outbound Dialer
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