Our Customers
Gold Era’s Transformed Customer Service
Gold Era, a gold investment company, saw remarkable improvements in customer service and operational efficiency after integrating ZIWO's advanced solutions. The platform provided key enhancements in call management and service quality.
Gold Era Testimonial
- Streamlined call handling processes with ZIWO.
- Enhanced monitoring and tracking of customer interactions.
- Utilized call recordings for effective quality assurance and training.
- Boosted agent productivity and efficiency.
- Notable improvements in customer satisfaction and service levels.
Features
ZIWO Features used by Gold Era
Call Queue Management
Call Tracking
Call Detail Record (CDR)
Competency-based Routing
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