Our Customers
Floward's Enhanced Customer Interaction and Team Efficiency
Floward, a leading flower delivery service, significantly improved their customer interactions and team efficiency by implementing ZIWO's advanced solutions. The platform provided key enhancements in managing calls and optimizing service quality.
Floward Testimonial
- Streamlined customer communication with an intuitive dashboard.
- Monitored real-time metrics on agent performance.
- Utilized call recordings for quality assurance and training.
- Enabled efficient call queue management and local presence across markets.
- Boosted overall service quality and customer satisfaction.
Features
ZIWO Features used by Floward
Live Dashboard
Call Detail Record (CDR)
Waiting Line Management
Competency-based Routing
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