The Leading Cloud Contact Center Software in the Middle East!
A call center software that improve your customer experience, streamline operations, and effectively train your agents to deliver exceptional service.
Enabling the success stories of so many companies.
Facilitate your operations with our ROI driven software
Scale easily in the Middle East. Instantly onboard new countries with local numbers and local cloud hosting. Keep the track of your performance with live dashboards and customised reports.
Tailored Customer Experience
Make sure to deliver the best experience with our CRM integrations. Organize your workflow between departments using an IVR, smart call routing, or skills and language assignment.
Train your agents to handle more calls
You can onboard new agents in minutes, train them with call whispering, and leverage their performance with accessible and clear quality call recording using ZIWO. They can also organize their workflow with tags, notes, attachements or transferring options.
Reliable and trusted solution
99,99% Uptime, Cloud, Security compliance, ISO compliant, 24/7 local support
Transforming Customer Experience Across the MENA Region the GCC
Cloud-based
High-quality voice
Deployed in minutes
Enjoy crystal clear voice communication locally processed in partnership with local telecom operators and premium international carriers.
Streamline your communications by managing all voice calls and WhatsApp conversations from a single, unified interface. Available in English, Arabic, and French, to boost your productivity and your customer experience.
Connect with your preferred business applications in seconds to instantly enable a unified workflow and better data management. With over 500+ available APIs, ZIWO fits effortlessly into any existing infrastructure.
Streamline operations with ready-to-use workflows and WhatsApp chatbots. Automate tasks, integrate seamlessly with your tools, and enhance customer interactions effortlessly.
Driving Success in Every Industry We Serve
"Floward, a leading flower delivery service, significantly improved their customer interactions and team efficiency by implementing ZIWO. The platform provided key enhancements in managing calls and optimizing service quality."
Features designed to provide the best customer experience.
Cloud-Agnostic & Flexible
Robust Security & Compliance with ISO 27001 Certification
Real-Time Analytics & Live Monitoring
>99.99% Uptime Guaranteed
24/7 Local Expert Support
Seamless Omnichannel Customer Experience
Integrated to the best help desks and CRMs
Connect your tools, connect your teams. With over 15 apps already available in our directory, your team’s favourite tools are just a click away.
Join thousands of businesses transforming customer interactions.
Cloud telephony and call center software deployed instantly